Shipping Policy
$9.5 Shipping fee under $80
Free Standard Shipping on Orders Over $80
Standard Postage Estimated Arrival Times
The below times are in addition to the time it takes TechM8 to process your order, which is 1 business day.
QLD:
Metro - Up to 3 business days
Country - Up to 7 business days
Returns policy
At TechM8, we emphasise convenience. That’s why we offer a 7 Day Change of Mind Returns Policy.
If you wish to return your purchase, please follow the instructions below within 7 days to organise the return of your product and receive either store credit or refund of the purchase price of your product (excluding initial delivery & handling fees).
Change of Mind Returns
Under Australian Consumer Law, companies are not required or obligated to accept returns that are simply a Change of Mind. Our goal is to always provide world-class customer service and we know that sometimes circumstances change and you may no longer need an item you purchased. Under certain circumstances, we can accept your item back as a 'Change of Mind'. If you have any questions about this, please feel free to reach out to our Support Team and we can help clarify any concerns you may have.
We will only accept products for a change of mind return that are still FACTORY SEALED. Any product that has already been opened (including removing shrinkwrap or labels being broken) can not be returned under any circumstance as a Change of Mind. This can include items where you have purchased an item and found it did not fit/suit your requirements. This may not apply in the event you were explicitly told or led to believe a product would be suitable by a TechM8 Team Member or our website.
Warranty policy
All of our products come with a 6 Months Return to Base Warranty.
If you believe this issue can be fixed remotely, please contact us and we will try our best to help you out.
If your product requires attention, please return the item with all original packaging and contents (If possible), together with a proof of purchase to any TechM8 store. For delivery orders please contact us with your order number and we will organise for the item to be returned free of charge along with a return form to complete. For large or bulky items, we may request you send parts individually but will work through this with you should it occur.
Once the item has been received, we will assess the condition of the item off-site and provide a solution of a repair, replacement or credit.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Alternatively, customers are also able to contact the manufacturer directly to arrange a repair, replacement or credit. By going directly to the manufacturer you may experience a much faster turnaround time. However, TechM8 is more than happy to process your warranty as well.
Physical Damage
Unfortunately, items that are physically damaged will need to undergo further external assessment and may not be covered under warranty.