Delivery
Australia-wide shipping Standard shipping is AUD 15 or free from AUD 399. Express shipping is AUD 18 or free from AUD 599.Store Policy
Shipping, returns and warranty policy.
Shipping, returns and warranty information for TECHM8 online orders. All prices and order thresholds on this page are in Australian dollars (AUD).
Returns window
7-day change-of-mind request period Eligible unopened online purchases may be submitted for review within 7 days after delivery.Warranty cover
Consumer guarantees plus warranty support TECHM8's 6-month voluntary return-to-base warranty is additional to rights under Australian Consumer Law.Delivery & postage
Shipping policy
Australia Post standard and express delivery options are available for online orders within Australia.
Standard Australia Post
AUD 15 Free when the merchandise subtotal is AUD 399 or more.Express Australia Post
AUD 18 Free when the merchandise subtotal is AUD 599 or more.| Service | Estimated carrier time after dispatch |
|---|---|
| Standard Australia Post | 3–5 business days |
| Express Australia Post | 1–3 business days |
The applicable rate and any free-shipping threshold are calculated automatically from the merchandise subtotal at checkout. Store pickup does not incur a shipping fee.
Delivery is currently available to Australian addresses only. A complete delivery address and online payment are required for shipped orders.
Delivery estimates begin after dispatch and are not guaranteed. Most orders are prepared within 1 business day, but stock checks, weekends, public holidays and carrier delays can extend the timeframe. Tracking is provided when available.
Online orders only
Returns policy
Change-of-mind returns and returns for faulty, damaged-in-transit or incorrectly supplied products are handled under different rules.
For an eligible change-of-mind return, contact TECHM8 within 7 days after delivery. If approved, TECHM8 may provide a refund of the product purchase price or store credit. Original delivery charges and change-of-mind return postage are not refundable.
The 7-day change-of-mind period and factory-sealed condition do not limit your rights where a product is faulty, arrives damaged, is unsafe, is incorrectly supplied or does not match its description. Those claims are assessed under Australian Consumer Law.
Contact TECHM8 before sending an item back so the team can confirm the return location and instructions. Keep your proof of purchase and any postage receipts.
Eligibility conditions
Change of mind returns
These requests are limited and only apply where the product remains in fully resalable condition.
Australian Consumer Law does not require a business to accept a return simply because a customer changed their mind. TECHM8 may approve a change-of-mind return for an eligible online order under this additional policy.
The product must be unused, factory sealed and in fully resalable condition, with all packaging, labels, accessories and included items intact. Opened products, broken seals, removed labels and damaged packaging are not eligible for change-of-mind return.
Choosing an incompatible item is generally treated as a change of mind unless TECHM8 or the product description specifically confirmed that the item would suit the purpose you disclosed before purchase.
After-sales support
Warranty policy
TECHM8's voluntary warranty support sits alongside the automatic consumer guarantees that apply under Australian Consumer Law.
Coverage term
6 months Voluntary return-to-base warranty for products supplied through the TECHM8 online store.First step
Contact support first If the issue may be resolved remotely, TECHM8 will try to assist before return.Australian Consumer Law rights are not limited to 6 months and may continue for a reasonable time depending on the product, its price and expected durability. Nothing in this policy excludes or restricts those rights.
If the product needs assessment, bring it to a TECHM8 store or contact TECHM8 before posting it. Include proof of purchase and, where possible, the original packaging, accessories and contents. Original packaging is not required for a claim about a faulty product.
For a product that can be posted or easily returned, the customer may initially need to arrange return postage. If the product is confirmed to have a problem covered by consumer guarantees, TECHM8 will reimburse reasonable return costs. TECHM8 will arrange collection or shipping for large, heavy or hard-to-return faulty products.
Assessment outcomes
Repair or replacement process
The available remedy depends on whether the assessed problem is minor or major under Australian Consumer Law.
For a minor problem, TECHM8 may choose to repair the product free of charge within a reasonable time. For a major problem, the customer may choose a refund or replacement. Other remedies may apply according to Australian Consumer Law.
Goods presented for repair may be replaced by refurbished goods of the same type instead of being repaired, and refurbished parts may be used. TECHM8 will tell you if this may apply before the repair proceeds.
You may contact the manufacturer directly if you prefer, but TECHM8 will handle a valid claim for a product it sold and will not require you to deal with the manufacturer.
Important exclusions
Physical damage
Damage caused by impact, liquid or other physical events may need additional inspection and may not be covered under warranty.
Items showing physical damage may require further assessment. A claim may be declined where misuse, impact, liquid exposure or unauthorised modification caused the problem.
Physical damage does not remove consumer guarantee rights for a separate product failure that was not caused by that damage.
All store policy information listed on this page is intended for online shopping orders placed through TECHM8.